Return & Refund Policy

At KurtaPlaza, customer satisfaction is our priority. We offer a 30-Day Easy Return Policy to make your shopping experience simple and worry-free.

1. Return Eligibility

You may request a return within 30 days from the date of delivery. To qualify for a return:

• The product must be unused, unworn, and unwashed.

• All original tags and labels must remain attached.

• The product must be returned in its original packaging.

• The item must not contain stains, perfume, makeup, damage, or alterations.

• The order invoice or proof of purchase must be available.

Products that do not meet these conditions may not be accepted.

2. How to Request a Return

To initiate a return, contact the KurtaPlaza customer support team with

• Your name

• Order number

• Registered phone number

• Reason for return

• Product photos, if the item is damaged, defective or incorrect

Once approved, we will provide return-pickup or shipping instructions. Please do not send any product without receiving confirmation from our support team.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and share clear photos or an unboxing video. After verification, we will arrange a replacement or full refund at no additional cost.

4. Non-Returnable Products

Returns will not be accepted for:

• Products that have been worn, washed, altered or damaged after delivery

• Products without original tags or packaging

• Items purchased during a clearance or final sale, where clearly mentioned

• Free gifts or promotional items

• Products returned after the 30-day return period

5. Exchanges

Exchanges are subject to product and size availability. If the requested replacement is unavailable, you may choose another available product or request a refund.

6. Refund Process

Once the returned product is received and passes our quality inspection, the refund will be initiated within 5–7 business days.

• Prepaid orders: Refunded to the original payment method.

• Cash on Delivery orders: Refunded through bank transfer or UPI after the customer provides the required details.

• Banks or payment providers may take additional time to reflect the amount.

Original shipping charges, if applicable, are non-refundable unless the product received was damaged, defective or incorrect. Any applicable reverse-pickup fee will be communicated before the return is confirmed.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must be returned after delivery according to this policy.

KurtaPlaza reserves the right to cancel an order due to product unavailability, payment issues, incorrect information, or unforeseen circumstances. In such cases, any amount paid will be fully refunded.

8. Return Rejection

KurtaPlaza reserves the right to reject a return if the product does not meet the return conditions or fails the quality inspection. The decision will be communicated to the customer.

9. Contact Us

For returns, refunds, or order-related assistance, contact us:

Brand: KurtaPlaza
Email: info.kurtaplaza@gmail.com

By placing an order with KurtaPlaza, you acknowledge and agree to this Return & Refund Policy.