Shipping Policy

At KurtaPlaza, we aim to deliver your order safely and on time. We currently provide shipping across India.

Order Processing

Orders are usually processed and dispatched within 1–3 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Time

Delivery generally takes 5–10 business days after dispatch. Delivery time may vary depending on your location, courier availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment. Promotional free-shipping offers may be available from time to time.

Cash on Delivery

Cash on Delivery is available for eligible PIN codes. KurtaPlaza may contact customers to confirm COD orders before dispatch. COD availability may vary depending on the delivery location and order value.

Order Tracking

Once your order is shipped, tracking details will be shared through SMS, WhatsApp, or email. Tracking information may take up to 24 hours to become active.

Incorrect Shipping Address

Customers must provide a complete and accurate delivery address, PIN code, and phone number. Please contact our support team immediately if you need to update your address.

Once an order has been dispatched, the delivery address may not be changed.

Delayed or Lost Shipments

Delivery dates are estimates and cannot be guaranteed. If your order is significantly delayed or the tracking status has not changed for several days, please contact our support team. We will coordinate with the courier partner and assist you.

Failed Delivery

Our courier partner may make multiple delivery attempts. If delivery fails because of an incorrect address, an unavailable customer, refusal to accept the parcel, or unanswered calls, the order may be returned to us.

Additional shipping charges may apply if the customer requests re-shipping.

Damaged or Tampered Package

If the package appears damaged, opened, or tampered with at the time of delivery, please refuse the parcel or record an unboxing video. Contact KurtaPlaza within 48 hours of delivery with your order details and clear photos or video.

Contact Us

For shipping or delivery-related assistance:

Brand: KurtaPlaza
Email: info.kurtaplaza@gmail.com